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Some FAQ

Frequently Asked Questions

Deposit /withdraw

How do I cancel a withdrawal request?

This option is not available. You can still contact our support, we will do everything possible to help you solve this situation.Chat your live support representative or call +1771 203 7440 UTC - 80:00 Timezone

BTM Vaults Referral Program

What is BTM Vaults Referral Program?

Referral Program is an opportunity to make money with your friends! Referral - a member of the affiliate program, registered by the recommendation of another member.

How to order this service?

To create an investment order, you must go to the investment page and deposit a coin, select the desired plan and pay for the order.

General Questions

How to apply to list?

At the bottom of the page, select the List Now section: Then the online application form will open. Requirements to list your coin/token

What are the criteria for cryptocurrency to be listed on the exchange?

Before entering the exchange, each Cryptocurrency must prove its usefulness, value and liquidity in order to further support the customers' demand. In addition, the coin that applies to be listed must be reliably protected. The project code must be public and verified.

How long does it take to receive a response from the support team? How does it work?

For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any questions, wishes or suggestions, our specialists are always ready to help you with any problem, and also to hear your suggestions for improving the service. We will do our best to reply ASAP.

Can I connect a bank account to my account?

Unfortunately, this option is currently unavailable on our exchange.

How long does one order last?

The duration of the order is unlimited. You can cancel investment order at any time.